WhatsApp templates that are in draft status can be edited. To edit a template, go to your templates click on the “Continue editing” button found on the menu to the right of the template.
You can only use approved templates within Inbox/Flows/Broadcasts. If you cannot find your template when using any of them, it’s possible that the template hasn’t yet been approved.
WhatsApp templates that have been approved or rejected cannot be modified. If you need to make changes to a template, you can choose to duplicate the template using the “Duplicate” button found on the menu to the right of the template. This will create a new template with the same content as the original one, ready for you to make the necessary changes.
Was this page helpful?
{"docsConfig":{"$schema":"https://mintlify.com/docs.json","theme":"mint","name":"Hilos Docs","colors":{"primary":"#FF4365","light":"#FE4465","dark":"#FE4465"},"favicon":"/favicon.png","logo":{"light":"https://mintcdn.com/hilos-40/f9pJy4c29xpQhBvw/logo/light.png?fit=max\u0026auto=format\u0026n=f9pJy4c29xpQhBvw\u0026q=85\u0026s=2a7dae130613fb5650e899404fccf91d","dark":"https://mintcdn.com/hilos-40/f9pJy4c29xpQhBvw/logo/dark.png?fit=max\u0026auto=format\u0026n=f9pJy4c29xpQhBvw\u0026q=85\u0026s=7c965b5c1198d16b9ef2635c36aad7e7"},"api":{"openapi":"docs/developer/apidocs/schema.yml","mdx":{"server":"https://api.hilos.io","auth":{"method":"key","name":"Authorization"}}},"navbar":{"links":[],"primary":{"type":"button","label":"Go to app","href":"https://app.hilos.io/"}},"footer":{"socials":{"linkedin":"https://www.linkedin.com/company/hilos-io/"}},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"hilos-40","hasAudioNarration":false,"actualSubdomain":"hilos-40","customDomains":[],"gitSource":{"type":"github","owner":"instatienda","repo":"docs","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"feedback":{"thumbs":true},"entitlements":{},"buildId":"6ae915b1e836d20f79ac8495:success","clientVersion":"0.0.4087","searchFilterCounts":[{"language":"default","tag":"Documentation","count":131},{"language":"default","tag":"Reference","count":79},{"language":"default","tag":"Getting started","count":52},{"language":"default","tag":"Flows","count":25},{"language":"default","tag":"Developer","count":23},{"language":"default","tag":"API Reference","count":19},{"language":"default","tag":"Hilos for Support","count":19},{"language":"default","tag":"Inbox","count":18},{"language":"default","tag":"WhatsApp Guides","count":16},{"language":"default","tag":"New agent guides","count":14}]},"assistantConfig":{},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-metadata","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"comment-mode","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[],"page":{"pagePath":"docs/en/user/using-hilos/templates/editing-a-template","slug":"/docs/en/user/using-hilos/templates/editing-a-template","pageMetadata":{"title":"Editing a Draft Template","description":null,"href":"/docs/en/user/using-hilos/templates/editing-a-template"},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,img:`img`,p:`p`,..._provideComponents(),...props.components},{Heading,Note}=_components;if(!Heading)_missingMdxReference(`Heading`,true);if(!Note)_missingMdxReference(`Note`,true);return _jsxs(_Fragment,{children:[_jsxs(_components.p,{children:[`WhatsApp templates that are in draft status can be edited. To edit a template, go to `,_jsx(_components.a,{href:`https://app.hilos.io/template`,children:`your templates`}),` click on the “Continue editing” button found on the menu to the right of the template.`]}),`\n`,_jsx(_components.p,{children:_jsx(_components.img,{src:`https://hilos-media.s3.us-east-2.amazonaws.com/documentation/userdocs/using-hilos/reference/templates/editing-a-template/img1.png`,alt:`Continue editing WhatsApp template`})}),`\n`,_jsx(Heading,{level:`1`,id:`editing-an-approved-or-rejected-template`,children:`Editing an approved or rejected template`}),`\n`,_jsx(Note,{children:_jsx(_components.p,{children:`You can only use approved templates within Inbox/Flows/Broadcasts. If you cannot find your template when using any of them, it’s possible that the template hasn’t yet been approved.`})}),`\n`,_jsx(_components.p,{children:`WhatsApp templates that have been approved or rejected cannot be modified. If you need to make changes to a template, you can choose to duplicate the template using the “Duplicate” button found on the menu to the right of the template. This will create a new template with the same content as the original one, ready for you to make the necessary changes.`}),`\n`,_jsx(_components.p,{children:_jsx(_components.img,{src:`https://hilos-media.s3.us-east-2.amazonaws.com/documentation/userdocs/using-hilos/reference/templates/editing-a-template/img2.png`,alt:`Duplicate WhatsApp template`})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Editing a Draft Template","description":null,"href":"/docs/en/user/using-hilos/templates/editing-a-template"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Editing an approved or rejected template","slug":"editing-an-approved-or-rejected-template","depth":1,"children":[]}],"codeExamples":{}},"jsLinks":[],"subdomain":"hilos-40","siteName":"Hilos Docs","title":"Editing a Draft Template - Hilos Docs","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-01-06T22:51:16.110Z","originalFileLocation":"docs/en/user/using-hilos/templates/editing-a-template.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"application-name\" content=\"Hilos Docs\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/hilos-40/TDNLCIgIU349RwBp/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/hilos-40/TDNLCIgIU349RwBp/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/hilos-40/TDNLCIgIU349RwBp/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/hilos-40/TDNLCIgIU349RwBp/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/hilos-40/TDNLCIgIU349RwBp/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/hilos-40/TDNLCIgIU349RwBp/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/hilos-40/TDNLCIgIU349RwBp/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/hilos-40/TDNLCIgIU349RwBp/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/hilos-40/TDNLCIgIU349RwBp/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Editing a Draft Template - Hilos Docs\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"Hilos Docs\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://hilos-40.mintlify.app/docs/en/user/using-hilos/templates/editing-a-template\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://hilos-40.mintlify.site/_mintlify/api/og/v2?division=Templates\u0026amp;title=Editing+a+Draft+Template\u0026amp;theme=7496e0589ebbd9a1372967f4\u0026amp;signature=7cc321835a1b51b8cc07c990c98ac3bed504943e1e7530db12b72dd7f7256700\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Editing a Draft Template - Hilos Docs\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://hilos-40.mintlify.site/_mintlify/api/og/v2?division=Templates\u0026amp;title=Editing+a+Draft+Template\u0026amp;theme=7496e0589ebbd9a1372967f4\u0026amp;signature=7cc321835a1b51b8cc07c990c98ac3bed504943e1e7530db12b72dd7f7256700\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/hilos-40/TDNLCIgIU349RwBp/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"Hilos Docs\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#FF4365\">\u003clink data-mint-head rel=\"canonical\" href=\"https://hilos-40.mintlify.app/docs/en/user/using-hilos/templates/editing-a-template\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/docs/en/user/using-hilos/templates/editing-a-template.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://hilos-40.mintlify.app/#organization\",\"name\":\"Hilos Docs\",\"url\":\"https://hilos-40.mintlify.app\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/hilos-40/f9pJy4c29xpQhBvw/logo/light.png?fit=max\u0026auto=format\u0026n=f9pJy4c29xpQhBvw\u0026q=85\u0026s=2a7dae130613fb5650e899404fccf91d\"}},{\"@type\":\"WebSite\",\"@id\":\"https://hilos-40.mintlify.app#website\",\"name\":\"Hilos Docs\",\"url\":\"https://hilos-40.mintlify.app\",\"publisher\":{\"@id\":\"https://hilos-40.mintlify.app/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://hilos-40.mintlify.app/docs/en/user/using-hilos/templates/editing-a-template#webpage\",\"url\":\"https://hilos-40.mintlify.app/docs/en/user/using-hilos/templates/editing-a-template\",\"name\":\"Editing a Draft Template\",\"dateModified\":\"2026-01-06T22:51:16.110Z\",\"isPartOf\":{\"@id\":\"https://hilos-40.mintlify.app#website\"},\"breadcrumb\":{\"@id\":\"https://hilos-40.mintlify.app/docs/en/user/using-hilos/templates/editing-a-template#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://hilos-40.mintlify.app/docs/en/user/using-hilos/templates/editing-a-template#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Reference\",\"item\":\"https://hilos-40.mintlify.app/docs/en/user/using-hilos/settings/basic-setup\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Templates\",\"item\":\"https://hilos-40.mintlify.app/docs/en/user/using-hilos/templates/templates\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Editing a Draft Template\",\"item\":\"https://hilos-40.mintlify.app/docs/en/user/using-hilos/templates/editing-a-template\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://hilos-40.mintlify.app/docs/en/user/using-hilos/templates/editing-a-template#article\",\"headline\":\"Editing a Draft Template\",\"name\":\"Editing a Draft Template\",\"url\":\"https://hilos-40.mintlify.app/docs/en/user/using-hilos/templates/editing-a-template\",\"mainEntityOfPage\":{\"@id\":\"https://hilos-40.mintlify.app/docs/en/user/using-hilos/templates/editing-a-template#webpage\"},\"dateModified\":\"2026-01-06T22:51:16.110Z\",\"publisher\":{\"@id\":\"https://hilos-40.mintlify.app/#organization\"},\"isPartOf\":{\"@id\":\"https://hilos-40.mintlify.app#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"Hilos Docs\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"Hilos Docs","nav":{"global":null,"tabs":[{"tab":"Documentation","groups":[{"group":"Hilos 101","pages":[{"title":"Introduction","icon":"star","href":"/docs/en/user/hilos-101/introduction"},{"title":"Is Hilos right for me?","icon":"question","href":"/docs/en/user/hilos-101/is-hilos-right-for-me"},{"title":"What can I build?","icon":"hammer","href":"/docs/en/user/hilos-101/what-can-i-build"},{"title":"What our customers have built","icon":"wand-magic-sparkles","href":"/docs/en/user/hilos-101/what-customers-built"}]},{"group":"Getting started","pages":[{"title":"To get started","icon":"check","href":"/docs/en/user/getting-started/prerequisites"},{"group":"New account setup","icon":"plug","pages":[{"title":"Connect your number","href":"/docs/en/user/getting-started/connect-your-number"},{"title":"Sending your first message","href":"/docs/en/user/getting-started/sending-your-first-message"},{"title":"Inviting your team","href":"/docs/en/user/getting-started/inviting-your-team"}]},{"group":"Hilos for Marketing","icon":"sparkles","pages":[{"title":"Introduction","icon":"location-smile","href":"/docs/en/user/getting-started/use-cases/marketing/intro"},{"group":"New Leads","icon":"filter-circle-dollar","pages":[{"title":"Click 2 WhatsApp Ads","icon":"bullhorn","href":"/docs/en/user/getting-started/use-cases/marketing/new-leads-profiling-and-followup/click-2-whatsapp-ads"},{"title":"Manage Your New Leads Using HubSpot","icon":"HubSpot","href":"/docs/en/user/getting-started/use-cases/marketing/new-leads-profiling-and-followup/from-hubspot"},{"title":"From your Landing Page to WhatsApp","icon":"rocket","href":"/docs/en/user/getting-started/use-cases/marketing/new-leads-profiling-and-followup/from-landing-page"}]},{"group":"Customer Journey","icon":"map-location-dot","pages":[{"title":"Create and Implement your Customer Journey","icon":"hand-holding-heart","href":"/docs/en/user/getting-started/use-cases/marketing/customer-journey/create-and-implement-cj-hilos"},{"title":"Automated Messaging","icon":"robot","href":"/docs/en/user/getting-started/use-cases/marketing/customer-journey/automated-messaging"}]},{"group":"Retargeting","icon":"bullseye-arrow","pages":[{"title":"What is Retargeting","icon":"comment-question","href":"/docs/en/user/getting-started/use-cases/marketing/retargeting/what-is-retargeting"},{"title":"How to Run a Retargeting Campaign on WhatsApp","icon":"hat-wizard","href":"/docs/en/user/getting-started/use-cases/marketing/retargeting/retargeting-on-whatsapp"},{"title":"Best Practices and Recommendations","icon":"heart","href":"/docs/en/user/getting-started/use-cases/marketing/best-practices/general-best-practices"}]},{"group":"Best Practices","icon":"face-smile","pages":[{"title":"Where Does WhatsApp Marketing Work Best?","icon":"magnifying-glass-chart","href":"/docs/en/user/getting-started/use-cases/marketing/best-practices/donde-funciona-whatsapp"},{"title":"One-Time Promotions","icon":"megaphone","href":"/docs/en/user/getting-started/use-cases/marketing/best-practices/envios-masivos/envios-masivos"}]}]},{"group":"Hilos for Support","icon":"messages","pages":[{"group":"Support for admins","icon":"lock","pages":[{"group":"Support Automation","icon":"arrow-progress","pages":[{"title":"Create Your First Support Chatbot","icon":"robot","href":"/docs/en/user/getting-started/use-cases/support/support-for-admins/support-automation/chatbot"},{"title":"Automatically Greet Your Clients","icon":"id-card","href":"/docs/en/user/getting-started/use-cases/support/support-for-admins/support-automation/recognize-your-clients"},{"title":"How to Automatically Add Tags to Conversations","icon":"tag","href":"/docs/en/user/getting-started/use-cases/support/support-for-admins/support-automation/tags"},{"title":"Assign Your Agents Automatically","icon":"user-group","href":"/docs/en/user/getting-started/use-cases/support/support-for-admins/support-automation/assign-agents-automatically"},{"title":"Create a Support Ticket Automatically (Zapier)","icon":"bolt","href":"/docs/en/user/getting-started/use-cases/support/support-for-admins/support-automation/create-ticket"},{"title":"Support Business Hours","icon":"clock","href":"/docs/en/user/getting-started/use-cases/support/support-for-admins/support-automation/business-hours"},{"title":"C-SAT","icon":"clipboard-list-check","href":"/docs/en/user/getting-started/use-cases/support/support-for-admins/support-automation/c-sat"}]},{"group":"AI and Integrations","icon":"message-bot","pages":[{"title":"Create a Support GPT","icon":"message-bot","href":"/docs/en/user/getting-started/use-cases/support/support-for-admins/ai-and-integrations/support-gpt"},{"title":"Slack Support Notifications","icon":"slack","href":"/docs/en/user/getting-started/use-cases/support/support-for-admins/ai-and-integrations/slack-notifications"},{"title":"API Steps","icon":"code","href":"/docs/en/user/getting-started/use-cases/support/support-for-admins/ai-and-integrations/hilos-integrations/api-steps"}]},{"group":"Metrics","icon":"chart-simple","pages":[{"title":"Support Reports","icon":"chart-simple","href":"/docs/en/user/getting-started/use-cases/support/support-for-admins/metrics/reports"}]}]},{"group":"Support for agents","icon":"user","pages":[{"title":"Hilos Notifications","icon":"bell","href":"/docs/en/user/getting-started/use-cases/support/support-for-agents/notifications"},{"title":"Using Views for Support","icon":"eye","href":"/docs/en/user/getting-started/use-cases/support/support-for-agents/organize-views"},{"title":"Assignations","icon":"user","href":"/docs/en/user/getting-started/use-cases/support/support-for-agents/assignations"},{"title":"Notes","icon":"notes","href":"/docs/en/user/getting-started/use-cases/support/support-for-agents/notes"},{"title":"Quick Replies","icon":"bolt","href":"/docs/en/user/getting-started/use-cases/support/support-for-agents/quick-replies"},{"title":"Adding Customer Information from the Sidebar","icon":"circle-info","href":"/docs/en/user/getting-started/use-cases/support/support-for-agents/side-bar/add-customer-info"}]},{"group":"Mobile App","icon":"mobile-notch","pages":[{"title":"Download iOS App","url":"https://apps.apple.com/us/app/hilos/id1672488125","icon":"apple","href":"/docs/en/user/getting-started/use-cases/support/download-ios"},{"title":"Download Android App","url":"https://play.google.com/store/apps/details?id=io.hilos.android\u0026pli=1","icon":"android","href":"/docs/en/user/getting-started/use-cases/support/download-android"}]}]},{"group":"New agent guides","icon":"circle-plus","pages":[{"group":"Inbox","icon":"Inbox","pages":[{"title":"Start a Conversation","href":"/docs/en/user/getting-started/new-agent/inbox/empezar-conversacion"},{"title":"Create Quick Replies","href":"/docs/en/user/getting-started/new-agent/inbox/respuestas-rapidas"},{"title":"How to Search Within a Conversation","href":"/docs/en/user/getting-started/new-agent/inbox/buscar-en-conversacion"},{"title":"How to Find a Conversation","href":"/docs/en/user/getting-started/new-agent/inbox/encontrar-conversacion"},{"title":"Where to find Conversation Information","href":"/docs/en/user/getting-started/new-agent/inbox/info-conversacion"},{"title":"Where to find Contact Information","href":"/docs/en/user/getting-started/new-agent/inbox/info-contacto"},{"title":"Archive Conversations","href":"/docs/en/user/getting-started/new-agent/inbox/archivar"},{"title":"Assign Conversations","href":"/docs/en/user/getting-started/new-agent/inbox/asignaciones"}]},{"group":"Organize conversations","icon":"inboxes","pages":[{"title":"Views and Filters","href":"/docs/en/user/getting-started/new-agent/organize-conversations/vistas-y-filtros"},{"title":"How to Create Views","href":"/docs/en/user/getting-started/new-agent/organize-conversations/crear-vistas"},{"title":"Create a Support View","href":"/docs/en/user/getting-started/new-agent/organize-conversations/vista-soporte"},{"title":"Create a Sales View","href":"/docs/en/user/getting-started/new-agent/organize-conversations/vista-ventas"}]},{"group":"Contacts","icon":"address-book","pages":[{"title":"Where to find Contact Information","href":"/docs/en/user/getting-started/new-agent/contact/info-contacto"},{"title":"Upload Contacts via CSV","href":"/docs/en/user/getting-started/new-agent/contact/subir-csv"}]}]}]},{"group":"Reference","pages":[{"group":"Settings \u0026 Setup","icon":"gear","pages":[{"title":"Setting up Hilos","icon":"sliders","href":"/docs/en/user/using-hilos/settings/basic-setup"},{"title":"Users and permissions","icon":"user-group","href":"/docs/en/user/using-hilos/settings/invite-users"},{"title":"Inbox and conversation list","icon":"inbox","href":"/docs/en/user/using-hilos/settings/inbox-conversations"},{"title":"Creating teams","icon":"users-between-lines","href":"/docs/en/user/using-hilos/settings/teams"},{"title":"Working hours","icon":"clock","href":"/docs/en/user/using-hilos/settings/working-hours"},{"title":"WhatsApp Accounts","icon":"whatsapp","href":"/docs/en/user/using-hilos/settings/whatsapp-accounts"},{"title":"Hilos Subscription","icon":"credit-card","href":"/docs/en/user/using-hilos/settings/billing-subscription"},{"group":"Notifications","icon":"bell","pages":[{"title":"Activating notifications on Windows","icon":"windows","href":"/docs/en/user/using-hilos/notifications/windows"},{"title":"Activating notifications on MacOS","icon":"apple","href":"/docs/en/user/using-hilos/notifications/macos"},{"title":"Activating notifications on Android","icon":"android","href":"/docs/en/user/using-hilos/notifications/android"},{"title":"Activating notifications on iOS","icon":"apple","href":"/docs/en/user/using-hilos/notifications/ios"}]}]},{"group":"Contacts","icon":"user","pages":[{"title":"Creating a contact","href":"/docs/en/user/using-hilos/contacts/creating-a-contact"},{"title":null,"href":"/docs/en/user/using-hilos/contacts/editing-a-contact"},{"title":"Deleting a contact","href":"/docs/en/user/using-hilos/contacts/deleting-a-contact"}]},{"group":"Templates","icon":"clipboard-list","pages":[{"title":"Templates","href":"/docs/en/user/using-hilos/templates/templates"},{"title":"Creating a template","description":null,"href":"/docs/en/user/using-hilos/templates/creating-a-template"},{"title":"Editing a Draft Template","href":"/docs/en/user/using-hilos/templates/editing-a-template"},{"title":"Previewing a Template","description":null,"href":"/docs/en/user/using-hilos/templates/previewing-a-template"},{"title":"Deleting a Template","href":"/docs/en/user/using-hilos/templates/deleting-a-template"}]},{"group":"Inbox","icon":"inbox","pages":[{"title":"Starting a conversation","href":"/docs/en/user/using-hilos/inbox/starting-a-conversation"},{"title":"Quick replies","href":"/docs/en/user/using-hilos/inbox/quick-replies"},{"title":"Searching inside a conversation","href":"/docs/en/user/using-hilos/inbox/searching-inside-a-conversation"},{"title":"Finding a conversation","href":"/docs/en/user/using-hilos/inbox/finding-a-conversation"},{"title":"Conversation tab","href":"/docs/en/user/using-hilos/inbox/conversation-tab"},{"title":"Contact tab","href":"/docs/en/user/using-hilos/inbox/contact-tab"},{"title":"Archiving a conversation","href":"/docs/en/user/using-hilos/inbox/archiving-a-conversation"},{"title":"Conversation statuses","href":"/docs/en/user/using-hilos/inbox/conversation-status"},{"title":"Inbox views","href":"/docs/en/user/using-hilos/inbox/inbox-views"},{"title":"Teams and assignment rules","href":"/docs/en/user/using-hilos/inbox/inbox-teams"}]},{"group":"Flows","icon":"share-nodes","pages":[{"title":"Flows","href":"/docs/en/user/using-hilos/flows/what-are-flows"},{"title":"Create a Flow","href":"/docs/en/user/using-hilos/flows/creating-a-flow"},{"title":"Flow Variables","href":"/docs/en/user/using-hilos/flows/flow-variables"},{"group":"Step types","pages":[{"title":"Action step","href":"/docs/en/user/using-hilos/flows/steps/action-step"},{"title":"Assignation steps","href":"/docs/en/user/using-hilos/flows/steps/assignation-steps"},{"title":"Conditional step","href":"/docs/en/user/using-hilos/flows/steps/conditional-step"},{"title":"Contact update step","href":"/docs/en/user/using-hilos/flows/steps/contact-update"},{"title":"Delay step","href":"/docs/en/user/using-hilos/flows/steps/delay-step"},{"title":"Go to step","href":"/docs/en/user/using-hilos/flows/steps/go-to-step"},{"title":"Menu step","href":"/docs/en/user/using-hilos/flows/steps/menu-step"},{"title":"Question step","href":"/docs/en/user/using-hilos/flows/steps/question-step"},{"title":"Tag step","href":"/docs/en/user/using-hilos/flows/steps/tag-step"},{"title":"Trigger flow step","href":"/docs/en/user/using-hilos/flows/steps/trigger-flow-step"}]},{"title":"Flow results report","href":"/docs/en/user/using-hilos/flows/flow-reports"},{"group":"FAQs and advanced usage","pages":[{"title":"Adding temporary variables to a flow","href":"/docs/en/user/using-hilos/flows/flow-execution-variables"},{"title":"Flow Timeout","href":"/docs/en/user/using-hilos/flows/flow-timeout"},{"title":"Adding working hours to your chatbot","href":"/docs/en/user/using-hilos/flows/wh-flow"},{"title":"How to change a document file name when sending it via a template","href":"/docs/en/user/using-hilos/flows/flow-file-names"},{"title":"Sending a flow to all your contacts","href":"/docs/en/user/using-hilos/flows/sending-a-flow-to-all-contacts"},{"title":"Creating a ChatGPT Flow","href":"/docs/en/user/using-hilos/whatsapp-guides/advanced/chatgpt-flow"}]}]},{"group":"Broadcasts","icon":"message-arrow-up-right","pages":[{"title":"Creating a Broadcast","href":"/docs/en/user/using-hilos/broadcasts/creating-a-broadcast"},{"title":"Broadcast Reports","href":"/docs/en/user/using-hilos/broadcasts/broadcast-reports"},{"title":"Delete a broadcast","href":"/docs/en/user/using-hilos/broadcasts/deleting-a-broadcast"},{"title":"Broadcast best practices \u0026 FAQs","href":"/docs/en/user/using-hilos/broadcasts/best-practices"}]},{"group":"Reports","icon":"square-poll-vertical","pages":[{"title":"Flow reports","href":"/docs/en/user/using-hilos/reports/flow-reports"},{"title":"Inbox reports","href":"/docs/en/user/using-hilos/reports/inbox-reports"}]},{"group":"Integrations","icon":"file-code","pages":[{"title":"Create a WhatsApp Widget","icon":"globe-pointer","href":"/docs/en/user/using-hilos/integrations/wa-widget"},{"title":"ChatGPT","icon":"message-bot","href":"/docs/en/user/using-hilos/integrations/ChatGPT"},{"group":"HubSpot","icon":"Hubspot","pages":[{"title":"HubSpot","href":"/docs/en/user/using-hilos/integrations/HubSpot/hubspot"},{"title":"View Hilos' activity on HubSpot","href":"/docs/en/user/using-hilos/integrations/HubSpot/view-activity"},{"title":"HubSpot Workflows","href":"/docs/en/user/using-hilos/integrations/HubSpot/hubspot-workflows"},{"title":"Retrieving and updating a contact from Hilos","href":"/docs/en/user/using-hilos/integrations/HubSpot/update-contact"},{"title":"Retrieve and update a deal in HubSpot","href":"/docs/en/user/using-hilos/integrations/HubSpot/update-deal"}]},{"title":"Zapier Integration","icon":"bolt","href":"/docs/en/user/using-hilos/integrations/Zapier"}]},{"group":"WhatsApp Guides","icon":"whatsapp","pages":[{"title":"Customizing your WA profile","icon":"user","href":"/docs/en/user/using-hilos/whatsapp-guides/wa-profile"},{"title":"Error messages","icon":"triangle-exclamation","href":"/docs/en/user/using-hilos/whatsapp-guides/advanced/error-messages"},{"title":"Understanding the 24h conversation window","sidebarTitle":"24h conversation window","icon":"clock","href":"/docs/en/user/using-hilos/whatsapp-guides/24h-window"},{"title":"Whatsapp messaging limits","icon":"road-barrier","href":"/docs/en/user/using-hilos/whatsapp-guides/messaging-limits"},{"title":"WhatsApp account quality","icon":"gauge-max","href":"/docs/en/user/using-hilos/whatsapp-guides/number-quality"},{"title":"Unsupported messages","icon":"circle-exclamation","href":"/docs/en/user/using-hilos/whatsapp-guides/unsupported-messages"},{"title":"Official WhatsApp Account","icon":"badge-check","href":"/docs/en/user/using-hilos/whatsapp-guides/wa-verification"},{"title":"WhatsApp Pricing","icon":"money-bill","href":"/docs/en/user/using-hilos/whatsapp-guides/wa-pricing"},{"title":"Whatsapp Business vs Whatsapp API","sidebarTitle":"WhatsApp App vs API","icon":"code","href":"/docs/en/user/using-hilos/whatsapp-guides/wa-vs-api"},{"title":"Meta Business verification","href":"/docs/en/user/using-hilos/whatsapp-guides/business-verification"},{"group":"FAQs","pages":[{"title":"Business elegibility payment issue","href":"/docs/en/user/using-hilos/whatsapp-guides/advanced/bussiness-elegibility-payment-issue"},{"title":"Facebook marketing template experiment","href":"/docs/en/user/using-hilos/whatsapp-guides/advanced/fb-marketing-experiment"},{"title":"How to format text in WhatsApp Messages","href":"/docs/en/user/using-hilos/whatsapp-guides/advanced/formatting-text"},{"title":"Spam rate limit hit","href":"/docs/en/user/using-hilos/whatsapp-guides/advanced/spam-rate-limit-hit"},{"title":"Template Rejected invalid format","href":"/docs/en/user/using-hilos/whatsapp-guides/advanced/template-invalid-format"},{"title":"How to know if someone blocked me on WhatsApp?","href":"/docs/en/user/using-hilos/whatsapp-guides/advanced/know-if-a-number-blocked"}]}]}]},{"group":"Useful links","pages":[{"title":"Contact support","href":"/docs/en/user/support/contact-support"},{"title":"Feature requests","href":"/docs/en/user/support/feature-requests"},{"title":"Download android","href":"/docs/en/user/support/download-android"},{"title":"Download ios","href":"/docs/en/user/support/download-ios"}]}]},{"tab":"Developer","pages":[{"title":"Developer","href":"/docs/developer/getting-started/auth"}]}]},"basePath":"","title":"Editing a Draft Template - Hilos Docs","buildId":"dpl_FWZhTb2vab28gFGFH4ojka6qEznQ","deploymentId":"dpl_FWZhTb2vab28gFGFH4ojka6qEznQ","dynamics":["a74be98ba7"],"chunks":["zoom-image-lightbox-CE4cYsJE.js","lightbox-handle-r17bVUz3.js"]}