Skip to main content
Conversation statuses are used to track the progress of a conversation. Use them to keep track of which conversations you haven’t seen, still need work from your side or to mark conversations as completed, so you can better organize your WhatsApp They are also used to determine wether a broadcast or flow should be sent to a conversation or not.
By default Broadcasts and Flows are only sent to conversations that are in the Closed status. This is so that the conversation with an agent is not interrupted. However, you can override this behaviour by setting the has_priority option to true when sending a broadcast.
When a flow ends with a “Assign Team” or “Assign conversation” step, the status will be In Progress and the conversation will be marked as unread.

​
Conversation statuses

Conversations can be automatically marked as closed after some time if you set the option under your inbox settings. When a conversation is marked as Closed the conversation tags added to it will be locked and can no longer be removed. The conversation will be moved to conversation history. You can also archive the conversation automatically if you set the option under the inbox settings.
Try archiving conversations after closing them. This will help you keep your inbox clean and organized. You can use this to filter your conversations later on using filters to hide this conversations.